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Technical Support Track

Quality Management

ISO

CMMI

	About ISO
	About ISO 9001:2000
	QMS Influencing Factors
	What is Quality
	1.0 Scope
	2.0 Normative Reference
	3.0 Terms and Definitions
	4.0 Quality Management System
	4.1 General Requirements
	4.2 Documentation Requirements
	4.2.1 General
	4.2.2 Quality Manual
	4.2.3 Control of documents
	4.2.4 Control of records
	5.0 Management Responsibility
	5.1 Management Commitment
	5.2 Customer Focus
	5.3 Quality Policy
	5.4 Planning
	5.4.1 Quality Objectives
	5.4.2 QMS Planning
	5.5 Responsibility, Authority and Communication
	5.5.1 Responsibility and Authority
	5.5 Responsibility, Authority and Communication
	5.5.2 Management Representative
	5.5.3 Internal Communication
	5.6 Management Review
	5.6.1 General
	5.6.2 Review Input
	5.6.3 Review Output
	6. Resource Management
	6.1 Provision of resources
	6.2 Human Resources
	6.2.1 General
	6.2.2 Competence, Awareness and Training
	6.3 Infrastructure
	6.4 Work environment
	7. Product Realization
	7.1 Planning of product realization
	7.2 Customer-related processes
	7.2.1 Determine product-related requirements
	7.2.2 Review product-related requirements
	7.2.3 Customer Communication
	7.3 Design and Development
	7.3.1 Design and Development planning
	7.3.2 Design and Development inputs
	7.3.3 Design and Development outputs
	7.3 Design and Development
	7.3.4 Design and Development review
	7.3.5 Design and Development verification
	7.3.6 Design and Development validation
	7.3.7 Control of Design and Development changes
	7.4 Purchasing
	7.4.1 Purchasing process
	7.4.2 Purchasing information
	7.4.3 Verification of purchased product
	8. Measurement, Analysis & Improvement
	8.5 Improvement
	8.5.1 Continual improvement
	8.5.2 Corrective Action
	8.5.3 Preventive Action
	Objectives Of A Quality System

Understanding Generic Goals
	In continuous representation
	GG 1 – Achieve Specific Goals (CL 1)
	GG 2 – Institutionalize a Managed Process (CL 2)
	GG 3 – Institutionalize a Defined Process (CL 3)
	GG 4 -- Institutionalize a Quantitatively Managed Process (CL 4)

	GG 5 -- Institutionalize an Optimizing Process

	1.1 Perform Base Practices
	2.1 Establish an Organizational Policy
	2.2 Plan the Process
	2.3. Provide Resources
	2.4 Assign Responsibility
	2.5 Train People
	2.6 Managing Configurations
	2.7 Identify and involve relevant stakeholders
	2.8 Monitor and control the process
	2.9 Objectively evaluate adherence
	2.10 Review status with Higher Level Management
	3.1 Establish a defined process
	3.2 Collect Improvement Information
	4.1 Establish Quantitative Objectives for the process
	4.1 Establish Quantitative Objectives for the process
	4.2 Stabilize sub process performance
	5.1 Ensure Continuous Process Improvement
	5.2 Correct Root Causes of problems

	CMMI Maturity L2 – Managed
	CMMI Maturity L3 - Defined
	CMMI Maturity L4 – Quantitatively Managed
	CMMI Maturity L5 – Optimizing

	CAPM

	Overview
	Human Resources
	Procurement
	Risk Management
	Cost Management
	Quality Management
	Time Management
	Scope Management
	Communications
	Integration

	Software Life Cycles

	Water Fall Model
	V- Model
	Spiral Model

	Quality Policy
	Quality Manual
	QMS Procedures
	Quality Management
	Document Control
	HR & Training
	Facilities Management
	Purchase