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ISO 20000-1:2005

ISO/IEC 20001:2005 – is the first international standard for IT Service Management. Organizations can distinguish themselves as service providers of quality IT services in today's very competitive market place by getting certified to ISO /IEC 20001:2005

ISO/IEC 20000 Awareness Training

Workshop and Training on ISO/IEC 20000 standard, Understanding the benefits, approach, definition and what to expect in the certification process.

ISO/IEC 20000 Gap Analysis

The purpose of this consulting is to collate and review the current state and baseline of an IT organization with a view to establishing and identifying the gaps which may exist toward the ISO/IEC 20000 specification. From this a roadmap and Service Improvement Plan will be initiated and presented back to senior management.

ISO/IEC 20000 Planning sessions

We will deliver planning sessions / workshops to discuss the gaps and how to take this forward and the time frames involved. Definition session for:

	Scope, Objectives, Requirements and Processes
	Roles and Responsibilities
	Budgets, resources, facilities and tools
	Measurement of quality

ISO/IEC 20000 detailed review Workshops

We will deliver detailed review workshops on the Implementation of the Service Improvement Plan. Workshops and documentation to cover the 6 main process areas covered in ISO/IEC 20000:

	Management System
	Service Delivery processes
	Control processes
	Release processes
	Resolution processes
	Relationship processes

ISO/IEC 20000 Pre-Audit Preparation

We will prepare the customer for the formal audit by the Registered Certification Body (RCB).

ISO/IEC 20000 Audit Support/Post Audit Review

We will provide a supporting role during and after the audit process.The CMMI Consulting service of Infy Career helps software companies establish and deploy world class software engineering practices and achieve continuous improvements in their practice with respect to the processes that are in compliance with SEI's Capability Maturity model like CMMI.

Infy Career, through its CMMI consultancy service, extends to share its expertise and experience in the field of Quality by offering to partner with its clients throughout their process improvement initiative. The Company has evolved a unique methodology for helping its clients assess their software process improvement methodology.